Cookie Policy

What is a cookie?

A cookie is a small data file that is placed on your computer or other device as you browse our website.

What do cookies do?

Cookies tell us how often you visit our website and what pages your visit. This information helps us to learn what interests you and to improve our website. Cookies are also used to make certain features work correctly on our website.

How do we use cookies?

Cookies are used to remember when your computer or other devices accesses our website. They store information such as your preferences and are essential for the operation of our website and for it to display and function correctly.  If you disable cookies on your browser our website may not display and function correctly.

What cookies do we use on our website?

Cookie Name	Cookie Category	Cookie Description	Expiry Date
Cookie Consent	Necessary	This is a functionality cookie. This stores your cookie consent preferences.	1 year from date created / updated.
HESK(randomnumbersand letters)	Preferences	This is a session cookie that is used by our online helpdesk ticketing support system. Its purpose is to load the Helpdesk functions correctly on our website. If you don’t allow this cookie, you won’t be able to use our Helpdesk Support Tickets	When your browser is closed.
wordpress_test_cookie	Necessary	This is a session cookie. Its purpose is to make sure that your browser can accept cookies	When your browser is closed
PHPSESSID	Necessary	This is a session cookie. Its purpose is to preserve session state across web pages.	When your browser is closed.

 If any of the cookies are deleted or removed from your device then all preferences will be lost and any defaults that were originally in place regarding cookies and their settings will come into effect again.

How do I remove cookies?

Removing or deleting cookies will result in the website preferences being lost and any defaults regarding cookies and their settings would come into effect again.

Cookies can be removed or deleted for one particular cookie or website. You can also remove all cookies from your device.

We have included some links on how to remove or delete cookies from popular browsers below:

To remove cookies from Google Chrome: https://support.google.com/chrome/answer/95647?hl=en&p=cpn_cookies

To remove cookies from Microsoft Edge: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy

To remove cookies from Mozilla Firefox: https://support.mozilla.org/en-us/kb/clear-cookies-and-site-data-firefox

To remove cookies from Apple Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

To remove cookies using other browsers see: https://www.aboutcookies.org/how-to-delete-cookies

For more information about cookies and the EU Cookie Law visit:  https://ico.org.uk/media/for-organisations/documents/1545/cookies_guidance.pdf

Last Updated:10th August 2023

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