privacy policy

This privacy policy sets out how Computer Solutions uses and protects any information that you give Computer Solutions.

Computer Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Computer Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 26th May 2011.

 

What we collect

 

We may collect the following information:

• Title and Full Name
• Contact Information including Address, E-mail Address and Telephone Number.
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

 

 

Cookies

 

We use cookies on our website.   These are provided by us and also third parties.

 

• What is a cookie ?

 

A cookie is a small text file which asks permission to be placed on a user’s computer hard drive when they visit a website that uses them.   

 

Cookies are not used on our Terms and Conditions or Privacy Pages. However by accepting our Terms and Conditions you are agreeing that you consent to cookies being stored on your hard drive. This is in accordance with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 which came into force on 26th May 2011.

 

Overall, cookies help us provide you with a better website. 

 

A cookie in no way gives us access to your computer or device or any information about you, other than that which you choose to share with us.

You can choose to accept or decline cookies.  Most web browser automatically accepts cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.

 

 For instruction on how to decline and delete cookies then please scroll down to the relevant section.

 

• What cookies we use and what for

 

We use traffic log cookies to identify which pages are being used.  This helps us to analyse data about our website to see which pages are being used and which are not, so that we can improve our website in order to tailor it to customer needs.  We only use this information provided by the traffic log cookies for statistical analysis purposes.    

We use Google Analytics Tracking Code on our website which in turn sets four cookie files on your computer or device. These cookies are called _utma, _utmb, _utmc and utmz. These cookies are traffic log cookies which enable us to identify which pages are being used and which are not so that we can improve our website in order to tailor it to customer needs. We only use this information provided by the traffic log cookies for statistical analysis purposes.

The _utma cookie keeps a track of the number of times a visitor has been to the website, when the first time was and when the last time was in relation to days and visits. This cookie expires after  two years.

The _utmb and _utmc cookies work together to calculate how longer a visitor stays on the website for. The _utmb cookie takes a time stamp of the exact moment when a visitor enters a site and the _utmc cookie takes a time stamp of the exact moment when a visitor leaves a site.  The _utmb cookie expires when the session ends i.e. the site is closed.  The _utmc cookie expires 30 minutes after the _utmb cookie. The reason for this is the _utmc cookie has no idea when a user closes their browser or leaves a website so it waits 30 minutes for another page to be loaded from that particular site and if this doesn’t happen then it expires.

 

The _utmz cookie keeps a track of where the user came from, the search engine they used, what link you clicked on, what keywords you used and where in the world the user in located when they accessed a website.  This cookie expires in 6 months.

 

Our website also uses third party cookies. 

Our contact us page uses cookies provided by Foxyform.com.  This website uses a total of 7 cookies although all may not be present on your computer.  It uses the same four as just mentioned above as well as an additional three which are PHPSESSID, ff and ffv.   The four mentioned early are used by Foxyform to track who uses their contact forms and where from.  The PHPSESSID, ff and ffv cookies are used to provide the information entered in the contact us form to us. The PHPSESSID is a unique code which relates to the information you enter into the contact us form.  This cookie expires when your session ends.  The ff and ffv cookies are used in order to process the information provided in the contact us form so that we can receive the information provided and respond to it accordingly. Theses cookies expire after 30 days. If you do not agree to these cookies being installed then do not navigate to our contact us page.

 

• How to I delete or decline cookies?

We have provided instructions for three main browsers below.

 

Deleting Cookies in:

 

1. Google Chrome
   Click on the Spanner icon and go to Options. Next click Under the Bonnet and under Privacy, Content Settings. Now click on All cookies and site data. A new window will open where you can either selected the cookies you wish to remove from a particular website or clicking the Remove All button will remove all the cookies from your computer.
3. Mozilla Firefox
   Go to Tools and then Options. When the new window opens click the Privacy tab and then remove individual cookies link. This will open a new window giving you the options to select cookies from a particular website or remove all cookies stored on your computer.
5. Internet Explorer
   Go to Tools and Internet Options. When the new window opens navigate to Browsing History. Then for a single cookie click settings followed by View Files. A new window will open, cookies will start with the file name cookie. For all cookies click Delete, a new windows will open, untick all the boxes so that Cookies in the only one ticked and then click Delete button again.

 

Declining (Preventing) Cookie Use in:

 

This will block ALL cookies on ALL websites.

 

1. Google Chrome
   Click on the Spanner icon and go to Options. Next click Under the Bonnet and under Privacy, Content Settings. Click the Block sites from setting any data and then close the window.
3. Mozilla Firefox
   Go to Tools and then Options. When the new window opens click the Privacy tab and then select Use custom settings for history from the drop down menu. Untick Accept cookies from sites and then click Ok.
5. Internet Explorer
   Go to Tools and Internet Options. When the new window opens navigate to Privacy Tab. Slide the slider from Medium to the top Block All Cookies and then click Ok.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

 

• We may use your personal information for direct marketing purposes if you do not want this to happen please write to us at: Computer Solutions, 8 Parkwood, Oxenholme, Kendal - LA9 7RD or e-mail us at privacy@solutionsforcomputers.co.uk with the subject Marketing List Removal Request. We will then remove your from our marketing lists and will contact you to acknowledge this.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Computer Solutions, 8 Parkwood, Oxenholme, Kendal, LA9 7RD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

 

 

Contact Us

Tel: 0845 601 2831

Mob: 07564 472 160

Fax: 0870 705 8237

E-mail: click here to e-mail us