Cookie Policy

What is a cookie?

A cookie is a small text file which is stored on a user's device when they first visit a website in order to improve there viewing experiences.

 

What do cookies do?

Cookies tell web site owners how often you visit web pages. This information helps them learn what interests you and enables them to improve their web sites.

 

How they are used?

Cookies are used to store information such as preferences, user names, products, services. An example of them is use is enabling users to add items from web sites to shopping baskets.

 

What cookies we use on our web site

 

Cookies are not used on our Cookie Policy, Privacy Policy or Web site Terms and Conditions pages.

 

 
Cookie Name
Cookie Description Expiry Date
_utma
This cookie is used by Google Analytics. This cookie keeps track of the number of times a visitor has visited the web site, the first time they visited the web site an the last time.
2 Years from set/update
_utmb
This cookie is used by Cookie Analytics. This cookies works together with _utmc to calculate how long a visit takes. This cookies takes a timestamp of the exact moment in time when a visitor enters a web site.
when the browser is closed
_utmc
This cookie is used by Google Analytics. This cookies works together with _utmb to calculate how long a visit takes. This cookie takes a timestamp of the exact moment in time when a visitor leaves a web site.
30 minutes after _utmb has expired
_utmv
This cookie is used by Google Analytics. It is used with our web site and the information it provides although this cookie may not always be present.
2 Years from set/update
_utmz
This cookie is used by Google Analytics. This cookie keeps track of where the visitor came from, the search engine they used, what links where clicked, what keywords were used and where in the world the web site was accessed from.
6 Months from set/update
cc_analytics
This cookies store your preferences regarding the Performance Cookies. If this cookie is removed or deleted then you will need to set your preferences again and the message about cookie consent will appear.
1 Year from set/update
cc_support
This cookies store your preferences regarding the Support Cookies. However as our support cookie is essential then this cookie is an additional cookie.
1 Year from set/update
hesk
This cookie is used by our support ticket system and is an essential cookie. If cookies are disabled by your browser then you will not be able to use our support ticket system.
when browser is closed

 

If any of the cookies are deleted or removed then all preferences will be lost and and any defaults that where originally in place regarding cookies and their settings will come into effect again.

 

How do I remove cookies?

Removing or deleting cookies will result in web site preferences being lost and any defaults regarding cookies and their setting would come into affect again.

Cookies can be removed or deleted for one particular cookie or web site or you can remove all of the cookies form your device.

I have included some links on how to remove or delete cookies from some of the popular browsers below.

 

To remove cookies using Google Chrome please see: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies

 

To remove cookies using Internet Explorer please see: http://support.microsoft.com/kb/278835

 

To remove cookies using Mozilla Firefox please see: http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored?redirectlocale=en-US&redirectslug=Deleting+cookies

 

To remove cookies using Safari please see: http://docs.info.apple.com/article.html?path=Safari/3.0/en/11471.html

 

To remove cookies using other browsers please see: http://www.aboutcookies.org/Default.aspx?page=2

 

 

You can also opt-out of Google Analytics on all web pages, for more information see here: https://tools.google.com/dlpage/gaoptout?hl=None

 

For more information about cookies and the EU Cookie Law can be found at: http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx

 

 

Contact Us

Tel: 0845 601 2831

Mob: 07564 472 160

Fax: 0870 705 8237

E-mail UsE-mail Us

 

 

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